Ben Moss is a company that values its customers and your satisfaction with your purchase is important to us.  We aim to provide you with an experience that makes you feel elated about your purchase.

Standard Return Policy

If, for any reason, you are not 100 percent satisfied with your purchase, you may return the item in its original condition and packaging with appropriate original documentation within 30 days of purchase.

• Items discounted 33% or more are FINAL SALE
• Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged
• Any item that has been modified (resized) or is not in resale condition will not be eligible for refund or exchange

Ordering Online

Shipping and Delivery Options

At Ben Moss we want to ensure your shopping experience is as simple and secure as possible. For your convenience and we are pleased to offer delivery to your community mailbox or door via Canada Post Xpresspost. For a more secure option your order may be sent, by request, to your local post office to be held for pick up. We are also happy to offer ship to store pick up from your local Ben Moss store. Please service@benmoss.com should you have any questions. 

Orders with a value of $1000.00 or more will be sent with signature required delivery for the secure delivery of the order.

Should a package be marked as delivered by the courier to the correct address as per the tracking information you receive, Ben Moss Jewellers does not claim responsibility for the loss. Unfortunately we do not replace nor refund an order once it has been confirmed as delivered. We recommend reaching out to the courier in this matter.

Delivery Guarantees

Ben Moss does not guarantee shipping or arrival times for any order.

Processing Times

At the time an order is placed an expected shipping date range is provided. Please note that on orders with multiple items, the order will ship by the item(s) with the latest shipping date. 

Orders placed on the weekend or on a holiday will begin to process the next business day.

If we are experiencing a high volume of orders, shipments may be delayed, and processing time will be longer. 

Due to the lasting effect the COVID-19 pandemic has had on international supply chains and freight forwarding, we are experiencing processing and shipping delays.

The “in-transit” times for orders are usually between 3-10 business days. Please note that service interruptions can affect the in-transit timeframe and Ben Moss is not responsible for any delays.

International Shipping

We do not ship outside of Canada at this time.

Order Cancellations and Modifications

Please contact service@benmoss.com with your order number, and we will assist with any required updates. Once your order has been submitted, it cannot be modified. If you wish to purchase additional merchandise, you must do so as part of a new transaction. If your order has already shipped, we will help you make the appropriate return(s).

Personalized Jewellery

These special pieces are made just for you! Family Jewellery orders typically take 4-6 weeks to be shipped from our warehouse.

Special Orders

If you purchased an item that is back-ordered you will be contacted by our fulfillment department via email with an expected shipping date.

Tracking Your Order

Once your order has been shipped, you will receive an email from Ben Moss containing your tracking number. You can track your package here http://www.canadapost.ca (please allow up to 24 hours processing.) Your tracking number can also be found on the Order Status page on your account profile by logging in here https://www.benmoss.com/user.

Returning Your Online Order

If, for any reason, you are not 100 percent satisfied with your purchase, you may return the item in its original condition and packaging with appropriate original documentation within 30 days of purchase.

• Items discounted 33% or more are FINAL SALE
• The original shipping charges are non-refundable
• Shipping charges to return any item are at the customer’s expense
• Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information are FINAL SALE
• Any item that has been modified (resized) or is not in resale condition are FINAL SALE

1) Return to Store

You may return your purchase in its original condition and packaging with appropriate original documentation within 30 days of the date of purchase or shipment to a Ben Moss location near you. Items discounted 33% or more are FINAL SALE.

2) Return to Warehouse

Purchases made online can be returned to the warehouse. You may return your online purchase back to our warehouse in its original condition and packaging with appropriate original documentation within 30 days of the date of purchase or shipment. Items discounted 33% or more are FINAL SALE. We recommend you obtain a tracking number for your return package to track and confirm when it has arrived at our warehouse. Once your return is received your refund will be processed and will take 3-5 business days to be reflected on your credit statement.

How to package your return

• Include your receipt and packing slip
• Circle items you are returning
• Pack items as received, with all receipts, warranties and appraisal cards inside the courier box
• Attend a Canada Post location to send your return back to our warehouse (obtain a tracking number for your records)
   

Ship item to

C/o Customer Service
PO Box 1176 Stn M
Dartmouth, NS
B2Y 4B8

Questions about your order?

Our customer service agent is available to chat online or at 1-888-332-4276 ext 154