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Our Guarantee

Satisfaction Guaranteed

Ben Moss Jewellers is committed to the satisfaction of our customers and stand behind that commitment with the finest guarantee in the business. Our aim is to always provide true value, selection, and styling that will make every shopping experience a pleasurable one. Here are some of the service programs we have designed for our valued customers.

90 Day Exchange Policy

Your diamond purchase may be exchanged toward any diamond ring of equivalent or greater value at any time up to ninety days from the date of purchase.

30 Day Refund Policy

Your money will be refunded up to thirty days from the date of purchase, if you are not completely satisfied with your purchase.

Lifetime Diamond Guarantee

At Ben Moss, we want you to enjoy the dazzling beauty of your diamond purchase for a lifetime. That is why we offer you the finest in diamond coverage with your diamond purchase – our Lifetime Diamond Guarantee.

If, at any time, your original diamond becomes chipped or lost from its original setting, Ben Moss Jewellers will replace it FREE of any charge to you. Presentation of this validated certificate is required.

Ben Moss Jewellers will happily accept your Ben Moss bridal set, diamond solitaire ring, solitaire diamond earrings, solitaire diamond pendant, diamond trinity or diamond anniversary ring towards your new purchase of a regular priced diamond. Your next diamond purchase must be at least twice the price paid for the original diamond. Presentation of this validated certificate is required. This guarantee is also known as our Lifetime Trade-up Policy.

Your diamond purchase is registered and full records are kept for future reference. Appraisal Service by a qualified gemologist is offered to assist you in establishing the insurable value of your purchase again loss of theft. We recommend that you insure your jewellery against these circumstances.

Ben Moss Jewellers guarantees your original mounting to be free of all manufacturers defects in workmanship for one year. If any manufacturers defects should arise within one year from the date of purchase, Ben Moss Jewellers will repair your mount free of charge. This limited lifetime warranty does not cover theft, mysterious disappearances, loss or damage other then normal wear.

Your Guarantee of Service

Ben Moss Jewellers will gladly clean and inspect your jewellery purchase at any of its associate stores as often as you like. These inspections must be carried out and recorded at least once every six months to keep your guarantee valid.

*The Lifetime Diamond Guarantee is not applicable on any product discounted 33% or more.

Extended Service Plan (ESP)

Ben Moss Jewellers offers you peace of mind protection on your valued purchase. This service plan will cover all necessary repairs (list below) of your jewellery for a lifetime.

Ben Moss Jewellers offers this added protection for your fine jewellery. The Lifetime Extended service plan may be purchased to cover any karat gold, gemstone, or diamond jewellery within 60 days of the original purchase at Ben Moss Jewellers. The Lifetime Extended Service Plan can be purchased on items made of Sterling Silver, however the coverage is for three (3) years.

For this service plan to remain valid, authorized Ben Moss Jewellers craftsmen must perform all workmanship, repairs and custom design work.

This plan covers the following repairs and services at no charge:

  • Ring sizing (up to two sizes)
  • Any prong or mounting
  • Re-tipping of prongs
  • Stone tightening
  • Refinishing
  • Polishing
  • Cleaning and inspecting
  • Earring repair
  • Damaged earring backs
  • Spring rings / clasps on gold chains & bracelets
  • Chain & bracelet soldering
  • Pearl restringing

We will furnish labour and parts necessary to maintain the merchandise in a useable and wearable condition, provided such service is necessitated by merchandise wear during normal usage of the merchandise under conditions for which it was designed. This service plan is a “repair” plan and all decisions regarding repair or replacement will be the sole right of the service provider, Ben Moss Jewellers.

Our Lifetime Extended Service Plan does not cover loss or theft, excessive abuse or neglect, improper treatment or damage caused by accidents, fire or acts of God. Original receipt must be attached to verify merchandise covered and purchase of plan. This plan is non transferable.

The cost of the Lifetime Extended Service Plan is based on the amount of your jewellery purchase.

Unbeatable Pricing Policy

Ben Moss Jewellers is happy to guarantee the unsurpassed value of our merchandise by assuring the customer that we will not be undersold. Our Unbeatable Pricing Policy states that, if the customer finds the identical item they have purchased from us elsewhere at a lower price, we will gladly refund the difference.

*Contact us for details. Some conditions apply.