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Privacy Policy

Ben Moss Jewellers Internet Website Privacy Policy

Ben Moss Jewellers is committed to providing excellent customer service and exceptional value in fine jewellery from our website. In order to better serve you, and with your permission, we may collect and maintain certain personal information. Under no circumstances do we sell or rent this personal information to other businesses and we strictly protect and enforce the confidentiality of this personal information. We respect your privacy and seek to protect the trust you place in Ben Moss Jewellers. Our Website Privacy Policy is explained in more detail below.

What information does the Ben Moss website collect from our online visitors?

For website visitors who do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized or personal information is collected and the IP addresses are not associated with any particular individual. Using IP addresses, we may also collect information about the navigational or browsing activities of Ben Moss website visitors. Again, this information is not tied to any name or other personally identifying information; but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. We cannot use this information to identify you.

What information does the Ben Moss website collect from our online customers?

For our customers who choose to make purchases on our website, we collect and store your name, address, shipping information, phone number, e-mail address, purchase data (valid credit card number, type, expiration date or other financial information) and billing information in order to process payment and fulfill the order. By providing us with your personal information and engaging in a transaction with us, you consent to our collection and use of your personal information for the purposes outlined in this policy.

Does the Ben Moss website use "cookies"?

"Cookies" are small pieces of information that are stored by your web browser either in-memory or on your computer’s hard drive. The Ben Moss Jewellers website makes use of temporary in-memory "session" cookies which is required for us to offer online shopping. The only data stored with this in-memory cookie is a unique session identifier. This type of cookie will be immediately destroyed when you quit your web browser or when you shut down your computer. On occasion, Ben Moss Jewellers will run contests or promotions where a flash will appear. In this circumstance, a cookie will be created that may be stored for up to one year.

How does Ben Moss Jewellers use the online ordering information submitted to us?

In addition to using the information referenced above to fulfill your online order we also retain your name, address, e-mail address and the item(s) purchased in our customer database. We use that information to track your order, to respond to your inquiries and to provide customer support. Once your order is complete, we destroy all personal customer information we may have, except for that which is necessary for warranty purposes or if you create a user profile.

By creating a user profile, you consent to allowing us to retain certain personal information (such as credit card information, name, address, email and purchase history) to make subsequent purchases easier and faster. At any later time, upon your request and subject to this policy, this profile and all information within it, will be destroyed. To do so, please notify us at the mailing address, e-mail address or phone number provided below.

In addition, if you consent, we may from time to time also use certain personal information to contact you regarding our products, services, sales or special promotions at our website or at our stores. We will try to limit those contacts to information that might be of interest to you. At any later time, you can opt out of receiving any such further information. To do so, please notify us at the mailing address, e-mail address or phone number provided below.

Ben Moss Jewellers
Customer Service
300 - 201 Portage Avenue
Winnipeg, Manitoba, Canada R3B 3K6
1-888-BEN-MOSS
webmaster@benmoss.com

How is the information collected from our website stored and what security procedures do we have in place to protect the confidentiality of that information?

The customer information that we maintain for website operation is stored in our website database and in our corporate customer database. We limit access to that information to those within our organization with a business need to know. Most of our employees do not have access to that information. In addition, we enforce a policy against unauthorized disclosure or use of the information you share with us, and we instruct our employees concerning that policy. Those employees that do have access are required to abide by our privacy policy.

In order to provide to you online purchases, we may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages and providing customer service. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes as we also require that these service providers share our commitment to maintaining your privacy and adhere to our company's nondisclosure requirements. As stated above, we do not under any circumstances sell or rent customer personal information to any outside company or organization.

Other than what has been outlined above, we will only release specific information about you if we are compelled to do so:

  • To comply with valid legal processes such as a search warrant, subpoena or court order
  • To establish or exercise our legal rights
  • To defend against legal claims or as otherwise required by law

Or in the unlikely situation where we, in good faith, believe such information is necessary to prevent harm to you or others.

We use secure server and other encryption technologies to keep your personal information, including your billing and account information, as secure as possible. Your ordering information is encrypted and securely transported over the Internet using SSL. Once on our server, billing information is stored and encrypted within our database, where we also have database security technologies and procedures in place to protect it from access by unauthorized employees or third parties.

We may provide links to outside websites to further assist you in your purchase. These third-party websites are not part of the Ben Moss Jewellers website and as such, are not subject to our privacy policy. Therefore, we recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy" link typically located at the bottom of the webpage you are visiting.

We may add, modify or remove portions of this Website Privacy Policy at any time and such change will become effective upon the publication of the updated policy on our website.

If you have any questions or concerns regarding our website privacy policy, please contact us at the address, e-mail address or phone number listed above.