We want you to enjoy the beauty of your diamond purchase for a lifetime. That’s why we offer the finest in diamond coverage with your diamond purchase.

Your Guarantee of Protection

If, at any time, your original diamond becomes chipped or lost from its original setting, we will replace it free of charge with a validated certificate.

Your Guarantee of Value

Ben Moss will happily accept your Ben Moss bridal set, diamond solitaire ring, solitaire diamond earrings, solitaire diamond pendant, diamond trinity or diamond anniversary ring towards your new purchase of a regular priced diamond of $499 or more. Your next diamond purchase must be at least twice the price paid for the original diamond. This guarantee is also known as our Lifetime Trade-up Policy.

Your Guarantee of Service

We will gladly clean and inspect your jewellery purchase at any of our associate stores as often as you like. These inspections must be carried out and recorded at least once every six months to keep your guarantee valid.

100 Day Hand Shake Policy

Your diamond purchase may be exchanged toward any diamond ring of equivalent or greater value up to 90 days from the date of purchase.

30 Day Refund Policy

Your money will be refunded up to 30 days from the date of purchase if you are not completely satisfied with your purchase. 

Permanently Registered

Your diamond purchase is registered, with a full record kept for future reference. Appraisal service by a qualified gemologist is offered to help you establish the insurable value of your purchase against loss or theft. We recommend that you insure your jewellery against these circumstances. 

Mounting Guarantee

Ben Moss guarantees your original mounting to be free of all manufacturer defects in workmanship for one year. If any manufacturer defects should arise within one year from the date of purchase, we will repair your mount free of charge. This limited lifetime warranty does not cover theft, mysterious disappearances, loss or damage other than normal wear.