Tracking Your Order

When can you track your order?

At our facility tracking numbers are assigned to Canada Post and FedEx packages almost immediately after your item has shipped. Your tracking number will be provided on your shipping confirmation email. You may obtain your Canada Post or FedEx tracking number by contacting our customer service centre at 1-888-236-6677.

Find Your Order Status

The status of your order is easy to find:

• Check your email. You will receive emails keeping you up-to-date on the status of your order. Ensure delivery of all order status communications by adding marlenel@benmoss.com to your email address book or contact list.
• Visit the website. http://www.canadapost.ca/cpo/mc/default.jsf and enter your tracking number in the place indicated.
• Contact us. If you still have questions about your order, please call us at 1-888-236-6677 or contact us via email at webmaster@benmoss.com