Halifax Shopping Centre, NS: The sales associate that helped me out was extremely friendly and helpful. I have shopped here before and was totally blown away by the service I got, so I of course came back when I needed something else. I will always return here because of the high quality of work and service.
Geatz Brook, NS3/22/2013
Mic Mac Mall, NS: I am extremely satisfied with the service at this store. The staff went above and beyond to rectify a minor issue with a ring that I purchased. I would not hesitate to buy my future jewellery there. Because of the exceptional service provided, Ben Moss now has a life-long customer.
Shopper's Mall, MB: My daughter received a necklace for Valentine's Day from her boyfriend. The clasp broke so we brought it back to have it fixed. I was pleased with the customer service, as they simply replaced the item on the spot! No hassle. I was also pleased with the service, as sometimes teenagers are not always treated as well as adults when dealing in such situations, but they were treated with respect. The ladies were friendly and efficient.
Wonderful service both in person and on-line. You will be getting all my business from now on. I will also recommend you to friends and family.
Quinte Mall, ON: The sales associates are happy to serve you and are very helpful and knowledgeable about the products. I bought my engagement ring, wedding ring, anniversary rings and Xmas ring there. I love your store and jewellery and the prices are very good as well.
Champlain Place, NB: We visit this store every time we happen to be in the neighborhood. The sales associates are always ready to serve with a hello and how are you. They are always ready to show me what's new in the store as well as the items that I somehow keep going over to see again. I think they must have a list of my preferences hidden somewhere (hahaha).
The merchandise selection is perfect! I wish I had more fingers to wear all the rings I like!
Pickering Town Centre, ON: After an unfortunate earlier customer service problem, the management and staff at Ben Moss worked very hard to make my fiancee's and my experience better. What started out as a disappointing and upsetting experience turned out for the best.
Mic Mac Mall, NS: My purchasing experience was exceptional. The sales associate was knowledgeable and patient. She went that extra mile to ensure my satisfaction.
Lancaster Park, AB2/11/2013
Londonderry Mall, AB: I would like to extend a huge thank you to the district manager for Edmonton for resolving my situation in an expedited, professional and courteous manner. I would like to also extend a huge thank you to the manager at the Londonderry location for making the transaction enjoyable and pleasant. Ben Moss truly stands behind their product. I have been a dedicated customer for 8 years and look forward to turning to Ben Moss for all my jewellery needs for many years to come. I am very excited about my new piece and will be enjoying it very soon!
Sherway Garden Mall, ON: I would like to let you know that we are very pleased by the service that we received. The sales associate was pleasant, well presented, informed and not pushy. He represented your company with pride and knowledge. This was our first experience with Ben Moss and I'm sure we'll be back.
Hammonds Plains, NS1/3/2013
Mic Mac Mall, NS: I just wanted to say that I have shopped at many different jewellery stores over the years and have never found any customer service that I would even put on the same level as what Ben Moss offers. The sales team is extremely helpful, always attentive, knowledgable, friendly and truly exemplary. When I go to other jewellery stores, the sales people stand around and have a look on their face as if they are hoping you don't ask them for any assistance. The sales staff at Ben Moss are eager to help and have provided me with great service countless times. In a society where customer service is dwindling it is truly refreshing to encounter a sales team that remembers your face and does their very best to ensure you always leave satisfied.
Lower Sackville, NS12/21/2012
Mic Mac Mall, NS: I purchased a Christmas gift from this store, but required the item to be resized. Due to timing it was not going to be sent for resizing until the following week and would not be ready when I had hoped. The sales associate worked her magic and was able to get a very quick turn around (literally at the last minute). At all times she and the rest of the staff were friendly and exceptionally accommodating. This is a perfect example of customer support and why I will continue to be a loyal patron of this business. Simply put, Ben Moss staff encourage repeat customers with their in-depth knowledge and willingness to go the extra mile to provide top-notch service.
Halifax Shopping Centre, NS: I was at the local mall doing some last minute shopping before Christmas. I wanted to get something special for my nieces and decided on some 'real' jewellery. I had visited 5 jewellers beforehand not finding anything that I thought was special. When I entered your store I was greeted with a smile by the sales associate even though she was assisting another customer. As soon as she was finished she came over to assist me. She asked who I was shopping for and immediately started making recommendations all the while asking questions to make sure that I got exactly what I wanted even thought I didn't know what that was. I know great service when I see it and I was AMAZED!
Lake Echo, NS12/16/2012
Mic Mac Mall, NS: I have been looking for the old type of charms for a charm bracelet for months. I have been to four different countries and still could not find any. All the sales people at every store said they were impossible to get anymore. With a glimmer of hope I stopped at Ben Moss in Mic Mac Mall and the sales associate said "absolutely!" and showed me a book of charms. She patiently sat with me while I looked at them and looked up whatever information I needed. I ordered two inexpensive ones, as the price of gold is crazy, but she was very helpful and kept me within my budget. I will definitely go back, and so will my father, for more charms for my mom.
Orchard Park Shopping Centre, BC: After repeatedly receiving exceptional service from this particular Ben Moss store I truly wanted to share our postive experience and give recognition to those who went above and beyond to help my husband and I make the right decision. It started on our 16th anniversary last year when we decided to upgrade my wedding set. The manager went above and beyond helping us find the perfect ring and continued to do so throughout the soldering and sizing process. We have been in a few times over the past month or so looking for new bands to go with the engagement ring. We looked at other stores as well but decided to stay loyal to Ben Moss due to the AMAZING service and staff. Always being greeted with a friendly smile and taking the time to meet our needs and doing so without any judgement or pressure to buy has earned our ongoing respect. We will continue to purchase at Ben Moss and the staff there are VERY good at their jobs.
Market Mall, AB: The sales associate was the most amazing sales person. He made everything easy and smooth and has a great personality.
Kingsway Mall, AB: I was very impressed with the level of customer service this store was able to provide compared to every other store in the mall. I bought a similiar ring I had picked out at a different store just based on the customer service.
Crossiron Mills, AB: I just want to say thank you from my fiancé and myself to the staff at Ben Moss. The experience was simply amazing. You made it so easy to find the perfect ring I was looking for. I 100% recommend going to this location. The customer service is above and beyond any expectations I had. Thank you so much!!!
Orchard Park Shopping Centre, BC: The sales associate was absolutely awesome. Very friendly, pleasant and informative. Our time with her in the store was very comfortable and we did not feel pressured (like the other stores we visited that day). I will recommend Ben Moss to my friends.
Orchard Park Shopping Centre, BC: I would like to commend the sales associate at the Kelowna store for her exceptional skill and customer service. Six years ago she helped me design my unique wedding bands. She was incredibly patient, helpful, and professional during the process. Since then, I have returned to Ben Moss several times in order to make other purchases. The sales associate still remembers me six years later, and greets me warmly. She provides exceptional service.
Red Deer, AB11/6/2012
Parkland Mall, AB: Thank you so much to the ladies at Ben Moss for being so accommodating and wonderful in helping to fix our issue. This guarantees we are lifetime shoppers at Ben Moss!
Mic Mac Mall, NS: I bought my husband's first ring at Ben Moss 5 years ago and we absolutely love all of their jewellery because it is unique. I find their designs different than what I see in other jewellery stores and the prices are great! The staff are always very good at what they do and will help you find exactly what you are looking for. I sometimes look at other jewellery stores but I don't seem to like their designs as much as the Ben Moss jewellery. Their lifetime warranty is worth every single penny! We always buy it for any rings and bracelets too! Thank you again to the staff at Mic Mac Mall!
Fairview Shopping Centre, ON: Since 2008 we have visited your store many times to buy jewellery. We have been delighted to be served by a sales associate whose knowledge, respect and desire to do her best for customer satisfaction made this complicated process much less challenging and truly enjoyable!
The sales associate always spends enough time with us clarifying everything we need to know. What is even more important, she does it all with such a dedication that we are just stunned.
Carlingwood Mall, ON: When my wife was shopping for a ring for our granddaughter, she showed me a ring that she really liked. While my wife was finalizing the purchase of our granddaughter's ring, the sales associate gave me a card with the information on the ring my wife liked. Six months later I called and went to buy the ring. I thought that was very thoughtful of the salesperson. In summary, very friendly staff!!
Rocky Mountain House, AB10/5/2012
Parkland Mall, AB: I would like to thank the staff at your store in Red Deer. My husband and I purchased my wedding set and had issues with the setting right from the start. The manager did everything and anything to fix this for us. The final result was us purchasing another ring for the diamond stone and placing it in my bands. The manager was always in contact with me so I knew what was going on. Not once did I have to get angry or feel like I was an inconvenience. When I picked up my ring for the final time I also received a Christmas card signed from all the staff and some candles. We are very satisfied with the end result. Amazing customer service! Thank You.
Middle Sackville, NS9/25/2012
Mic Mac Mall, NS: I have never made a purchase at Ben Moss until yesterday, as I do not regularly shop for jewellery. The sales associate was warm, friendly, very knowledgeable and willing to help. Even though our purchase was a pair of children's earrings for 24.99, I'm convinced that she gave us the same service she would have given us had I made a larger purchase.
Mic Mac Mall, NS: I just had the absolute pleasure of being helped by a sales associate at your Dartmouth location. They were knowledgeable, friendly and patient. By far the best experience I have had in a retail store in a very long time. You have earned a very loyal customer!
Woodgrove Centre, BC: The help we have received on several occasions by the sales associate has been above and beyond the call of service. The moment we stepped into Ben Moss we became very excited about not only the quality of the rings but the hospitality of the store and it's appearance. The sales associate approached us and asked if we needed help, and then spent the next hour explaining diamonds and wedding bands to us. He was remarkable! As someone who has been in a service related industry for the better part of a decade, I can say the sales associate's customer service was second to none. He was always in touch with us and even went into work on his day off to make sure our wedding bands were sized, as he knew our wedding was just days away! I have recommended Ben Moss to everyone I know. We couldn't have picked a better place to buy our rings and we are both very glad that we walked into Ben Moss.
Online Store: Today is a holiday yet I still received a well informed and helpful response from a competent representative in a timely manner. If your service is like this, I can't wait to receive the product in the mail. Thanks for the excellent customer service. Keep it up!