Saint John, NB10/31/2013
McAllister Place, NB: I have never had a better experience with a jeweller. My fiancé and I are young, and get underestimated a lot as buyers. The sales associates were amazing to help work within our budget! They were also very great about resizing the ring. The customer service was impeccable and because of that I found my dream ring! Thanks Ben Moss!
North York, ON10/29/2013
Fairview Mall, ON: I had previously gone to another jewellery store where a sales associate told me right away that she had nothing for me and that my finger was too big. I left there so angry and disappointed. I was about to go home and decided to stop by Ben Moss. I was greeted by a sales associate the moment I walked in. I told her my price range and what I was looking for. I also told her what happened at the other store and she laughed and said do not worry, we can have what you are looking for ordered in your size. Within ten minutes I had made my purchase. She also cleaned my existing ring while I waited for her to order my new one. She made me feel great about my purchase.
Mapleview Centre, ON: We have been looking for an anniversary band for our 10th anniversary, and have visited several stores. First and foremost is the professional, warm and friendly environment that we experienced from the moment we walked in. We had really not had the same feeling in other jewellery stores. We spoke with a sales associate who was very helpful and genuine in her approach. She took the time to understand what we wanted and allowed us to take the time to browse. My husband and daughter were with me as well. We chose a ring that was lovely but wanted to compare. Ultimately we came back to look at the ring again. A wonderful experience and very excited to pick up our ring next week!
There was a good selection of merchandise and I liked that we could see the price of the merchandise. Otherwise you have to ask and sometimes it can be out of your price range, which makes it uncomfortable.
The store set up is lovely and again everyone was very helpful, genuine and knowledgeable. Nice to be shopping in a Canadian family-owned business.
Kingsway Mall, AB: The sales associate was exceptional with her customer service. I went in dressed super casual with my hat, sweats, and Guess tote. She immediately greeted me with a smile and right away I let her know that I was just window shopping. Still, she did not walk away or judge me by how I was dressed. She was insightful and asked a few questions and showed me different options for rings.
Chinook Centre, AB: Thank you so much for your great effort in meeting our needs. The sales associates made it possible for us to have a great experience shopping with Ben Moss. Their sincere effort to meet our needs are hugely appreciated. We now have placed Ben Moss as the first and favourite place to stop and shop for our jewellery in the future. Thanks again.
St. Vital Centre, MB: The customer service representative was most informative, considerate and helpful regarding appraisal concerns and upkeep of jewellery. A most pleasant experience for myself and 2 year old grandchild building a future customer. Thanks.
Doug & Terry
Woodgrove Centre, BC: I have been a Ben Moss customer for over 10 years. I went to the store to discuss a problem with a necklace purchased for my wife 7 years ago which had tarnished. The sales associates dealt with the situation professionally and worked efficiently to bring the jewellery back to it's original brilliance. This necklace had special meaning for my wife and the two associates were compassionate and understanding of her concerns. They continued to explain possible solutions to prevent a reoccurrence and then gave us a container of Ben Moss jewellery cleaner as well as advising us to not hesitate to visit again if we had any further problems. A very professional and friendly approach from these two fine ladies and a refreshing level of customer service lacking in much of the retail market! Thank-you so much again!!!
Ottawa , ON9/12/2013
Carlingwood Mall, ON: I would like to say that I had a great experience talking with the Regional Manager. My husband bought a family ring at your store. It was a beautiful ring but a stone fell out. She is having it fixed and sized. She was a doll to do business with and was extremely nice. Thank you.
Kelowna , BC9/10/2013
Orchard Park Shopping Centre, BC: The sales associate was very helpful in assisting me find the perfect ring for my fiancé. She went above and beyond to make me feel comfortable and at ease during this process, almost like family! My fiancé and I have decided that from now on Ben Moss is the jewellery store for us. Thanks again for the great service you provide.
Mic Mac Mall, NS: My husband purchased a necklace and I loved it. Recently the gold section started to unravel. I took my receipt in and without hesitation, the sales associate could see there was a problem and on the spot she promptly exchanged it with a new one. My husband of 31 years has bought me a lot of beautiful jewellery over the years from another jewellery company. I can tell you with great confidence, the sales associate could by far teach the other jewellery companies what friendly and exceptional service is all about. I am so impressed and see a great future between Ben Moss and us!
Market Mall, AB: Both the store manager and the associate need to be complimented on their professionalism and their sincere interest that we receive the maximum value for our wedding band purchases. These two staff need to be recognized for their customer service quality.
I keep returning to Ben Moss to purchase jewellery as I believe their selection and service can be relied on to be 'best in class'.
Cataraqui Centre, ON: Great work by the sales associates. They were very professional, friendly, knowledgeable and helpful. I would return based on their service alone.
Market Mall, AB: I had an absolutely fantastic experience with all the staff at the Market Mall in Calgary. I had ordered two custom his and hers rings, with the theme of Legend Of Zelda, with the triforce triangles on the front of each, inscribed with Its Dangerous... ...To Go Alone. It took a little while before they were completed and engraved, but by the time they were finished, the entire store knew them as "the Zelda rings". All in all a great experience, and 110% satisfied with the quality and accuracy of the rings. Thank you Ben Moss for making my anniversary gift to my boyfriend a quality one at that. You've earned a lifelong customer.
Wonderful selection, fantastic price ranges. Very affordable, yet good quality merchandise.
Georgian Mall, ON: I cannot rave enough about the over the top fantastic service I received from the sales associates. I was looking for a specific pendant for an anniversary gift. It was a mom pendant that was recently stolen that was originally given to my girlfriend by her daughter when she was first born. The sales associates took the time to show me each and every pendant they had to see if we could find the correct one. They even looked through their computer records as well as called head office and the manufacturer to see if we could track down the exact one that was purchased 4 years ago. Unfortunately, it has been discontinued. I was stunned when I received a call two days later when they actually tracked one down.
The sales associates were very helpful, friendly and provided one of the best customer experiences I have ever had. People are a company's best and most valuable assets and Ben Moss has the best people that you could ever ask for. It is refreshing to see that this level of service still exists.
Mic Mac Mall, NS: The sales associate was fantastic! We were in the store less than 5 minutes and we found "the ring". It was a lot of fun. The sales associate also had a lot of fun and made the experience memorable.
Pickering , ON6/22/2013
Pickering Town Centre, ON: I just had the absolute pleasure of being helped by a sales associate at your Pickering Town Centre store. She was knowledgeable, friendly and patient. By far the best experience I have had in a retail store in a very long time. You have earned a very loyal customer! I will be back and will highly recommend Ben Moss to my friends.
Mapleview Centre, ON: The sales associate helped me pick out a gemstone ring for my birthday that my husband was purchasing for me. She was very knowledgeable, helpful and not pushy at all. It is the first time we have purchased from Ben Moss and after our pleasant experience, we will most certainly return.
Conestoga Mall, ON: I want to express my heartfelt thanks to the store manager for working so hard not only to find me the wedding band that was perfect for the custom engagement ring I have, but to also work with me to have a very special upgrade done to it to honour a loved one who has past away.
I was plesantly surprised at how many wedding bands you have at reasonable prices. I found exactly what I wanted well within my budget.
Mic Mac Mall, NS: We were looking for something very particular in an engagement ring and had gone to many different jewellery stores over a six month period to search for the perfect one. As you can imagine, we met many different sales associates at many different stores. Not one compared to the level of service, sincerity and helpfulness we experienced with the manager at Ben Moss.
We were fussy customers. Unfortunately we couldn't find anything anywhere that was exactly what we wanted, so she suggested we do a custom piece - finding the perfect loose diamond to go with a setting not found in-store. She spent weeks with us on the phone, through email and in the store showing us different things Ben Moss could order and put together for us. Finally we found a perfect combination. The waiting was the hard part; but it was so worth the effort and we were grateful for her patience throughout our decision process. The ring was more beautiful than I ever imagined.
This manager gained Ben Moss customers for life, and it's because of the level of customer service your staff offers and the willingness to go the extra mile. From our perspective, it is unmatched in the Halifax jewellery industry; and we would know because we literally went everywhere!
Richmond Centre, BC: I was so pleasantly impressed by one of the sales associates. She was calm, devoted, pleasant and patient. Not pushy, just happy to serve and make you happy. I liked her right away and decided to buy.
Sunridge Mall, AB: We have made a couple of purchases now at this location since the end of December. The manager and sales professionals are truly remarkable!!! They are all very friendly, knowledgeable individuals that establish a relationship with you; you're not just a customer, you're a friend. They remember who you are and they don't just make you feel like you are important, you know you are important before you leave.
These fantastic people have gained our loyalty through honesty, sincerity and respect and as such, we will always choose Ben Moss, Sunridge for our future jewellery purchases.
There seems to be something for everyone no matter your taste or budget.
It is really refreshing to be able to enter a jewellery store or any store for that matter and not be judged by what you happen to be wearing that particular day. You receive friendly service, a smile and not have sales people hovering over you while you are looking. It was really nice to be greeted and asked if we needed assitance but left alone to consider what was available without any pressure. It made the experience enjoyable instead of dreaded.
Mic Mac Mall, NS: This was our first time shopping at Ben Moss and the service made our experience enjoyable. We had two employees helping us, both of which were very helpful and professional.
Belleville , ON5/6/2013
Quinte Mall, ON: My 10 year old son wanted to come in your store while shopping with his grandmother last week. He explained that he wanted to buy a Mother's Day gift. My mother told me the sales associate took him very seriously and helped him shop as well as make suggestions. She helped him look through things and decide what he wanted. I received a beautiful necklace today for Mother's Day which he used his allowance to buy. I'm very impressed by the fact that at such a young age your representative treated him as a customer and not a child. This kind of experience is what makes loyal customers. I have always had great service in your store but this associate needs to be told how wonderful she is. We will also go in and thank her personally for being so great!!
Halifax Shopping Centre, NS: The sales associate that helped me out was extremely friendly and helpful. I have shopped here before and was totally blown away by the service I got, so I of course came back when I needed something else. I will always return here because of the high quality of work and service.
Geatz Brook, NS3/22/2013
Mic Mac Mall, NS: I am extremely satisfied with the service at this store. The staff went above and beyond to rectify a minor issue with a ring that I purchased. I would not hesitate to buy my future jewellery there. Because of the exceptional service provided, Ben Moss now has a life-long customer.
Shopper's Mall, MB: My daughter received a necklace for Valentine's Day from her boyfriend. The clasp broke so we brought it back to have it fixed. I was pleased with the customer service, as they simply replaced the item on the spot! No hassle. I was also pleased with the service, as sometimes teenagers are not always treated as well as adults when dealing in such situations, but they were treated with respect. The ladies were friendly and efficient.
Wonderful service both in person and on-line. You will be getting all my business from now on. I will also recommend you to friends and family.
Quinte Mall, ON: The sales associates are happy to serve you and are very helpful and knowledgeable about the products. I bought my engagement ring, wedding ring, anniversary rings and Xmas ring there. I love your store and jewellery and the prices are very good as well.
Champlain Place, NB: We visit this store every time we happen to be in the neighborhood. The sales associates are always ready to serve with a hello and how are you. They are always ready to show me what's new in the store as well as the items that I somehow keep going over to see again. I think they must have a list of my preferences hidden somewhere (hahaha).
The merchandise selection is perfect! I wish I had more fingers to wear all the rings I like!
Pickering Town Centre, ON: After an unfortunate earlier customer service problem, the management and staff at Ben Moss worked very hard to make my fiancee's and my experience better. What started out as a disappointing and upsetting experience turned out for the best.